Refund policy

We have a 28-day return policy, which means you have 14 days after receiving your item to request a return and then a further 14 days to return your item with the exception of Click & Collect Orders: Please take the opportunity to inspect you items on collection to be completely satisfied with them, as they well be excluded from the distance selling regulations and excluded from the 28 day returns policy unless the item is faulty.

To be eligible for a return, your item must be in the same condition that you received it, unopened, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@retroble.co.uk. Please note that returns will need to be sent to the following address: Retroble: Unit 3, Tenat Works, Worcester Road, Kidderminster, DY10 1JR

If a product is in a factory sealed or in a plastic clam type package, please do not open to examine the contents, as we will not accept any returns for the item. If any seals are damaged or ripped in any way we will deduct an amount from your refund depending on the extent of damage. All returns must have a valid RMA number. Please contact us for an RMA number before returning any goods. The cost of returning unwanted goods is the responsibility of the buyer. You will get a refund of what you have paid less the shipping cost of getting the product to you. If your order qualified for free shipping, this will be less £10 and less any Paypal fees we incur, as Paypal no longer refund the fees. This also applies to failed deliveries due to customer not being in, or refused goods which are returned to back to us. In order to get a refund, items must be unopened, unused, and in their original undamaged packaging, complete with all accessories. 

To complete your return, we require an order number, name, packing slip or proof of purchase.

You can always contact us for any return question at sales@retroble.co.uk. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned and there are certain situations where only partial refunds are granted (if applicable)
Click & Collect orders, Items not in its original condition, is damaged, missing parts, used or for reasons not due to our error will be refunded acordingly. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@retroble.co.uk.